Privacy Policy

1. Who We Are

MSI Plumbing & Remodeling (“MSI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, request services, communicate with us, or interact through ServiceTitan or other digital platforms.

We comply with the New Jersey Data Privacy Act (SB 332), CTIA Messaging Guidelines, and all applicable privacy and marketing laws, including the CAN-SPAM Act and Telephone Consumer Protection Act (TCPA).

Our website address is: https://msiplumbingandremodeling.com

2. Information We Collect

We may collect:

  • Contact Details: Name, address, email, and phone number

  • Service Information: Property details, service history, appointment times

  • Payment Information: Card data processed securely by third-party payment processors

  • Technical Data: IP address, browser type, device identifiers, and analytics data

  • Marketing Preferences: Opt-ins, unsubscribes, and consent logs

  • Communications: Service requests, feedback, and survey responses

We do not knowingly collect data from children under 13.

3. How We Use Information

We use personal information to:

  • Schedule, perform, and bill for plumbing, HVAC, and remodeling services

  • Send appointment reminders, service updates, and promotional communications

  • Respond to inquiries and provide estimates

  • Manage warranties, licensing, and required records

  • Improve website performance and customer experience

  • Comply with state and federal laws

We process information only for legitimate business purposes.

4. Mobile Messaging and Phone Communications

By providing your phone number, you consent to receive text messages and phone calls from MSI Plumbing & Remodeling regarding your appointments, service updates, or limited promotions.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Reply STOP to cancel or HELP for assistance.

  • You may also opt out of calls or texts at any time by contacting us at msi@msiplumbingandremodeling.com or (908) 735-4438.

We will never sell, rent, or share your mobile number or opt-in consent with third parties for their own marketing. MSI uses contact information solely to communicate with customers who have provided consent.

5. Cookies and Analytics

We use cookies and similar technologies to improve site performance and measure marketing effectiveness. You can control cookies in your browser settings.
If your browser sends a Global Privacy Control (GPC) signal, we will honor it per NJ law.

6. How We Share Information

We do not sell personal information.
We may share limited data only with trusted service providers that help operate our business, including:

  • ServiceTitan – scheduling, invoicing, and CRM

  • Payment processors

  • Email and SMS vendors

  • IT and security providers

All third parties are bound by agreements requiring them to protect your data and use it only for our business purposes.
We never sell, rent, or lease opt-in lists or phone numbers to others.

7. Data Retention

We keep personal data only as long as necessary to:

  • Provide and document licensed services

  • Maintain warranty or permit records

  • Meet legal, accounting, and regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

8. Security

We implement reasonable technical and administrative safeguards—such as encryption, secure servers, and limited access—to protect personal data.
No system is completely secure, but we continually review our practices to maintain strong protection.

9. Your Rights (New Jersey Residents)

As of January 15, 2025, New Jersey residents have the right to:

  • Access a copy of personal data we hold

  • Request corrections or deletion

  • Request a portable copy of their data

  • Opt out of targeted advertising or profiling

  • Appeal our response to any privacy request

You may exercise these rights by contacting msi@msiplumbingandremodeling.com.
We will verify your identity and respond within 45 days.

10. Marketing Opt-Out

Each marketing email includes an unsubscribe link managed automatically through ServiceTitan.
You may also opt out of marketing at any time by:

11. Sensitive Data

We do not intentionally collect sensitive information such as precise geolocation, health, or biometric data. If such data is required for service delivery, we will obtain affirmative consent first.

12. Children’s Information

Our services are for homeowners and adults.
If we discover information collected from anyone under 13, we delete it promptly.

13. Updates to This Policy

We may update this Policy as laws or practices change. The “Effective Date” will be updated, and significant changes will be announced on this page or via email.

14. Contact Us

MSI Plumbing & Remodeling
1109B Route 31 S, Lebanon, NJ 08833
📧 msi@msiplumbingandremodeling.com
📞 (908) 735-4438

15. Licensing Disclosure

Master Plumber #8722 | HVACR #19HC00800900 | HIC #13VH00861500 | Backflow #13820 | Pump Installer #2141
Certified Women-Owned Business (WBE)

16. Data Protection Assessment

MSI conducts internal data-protection assessments for marketing and profiling activities to ensure they are necessary, proportionate, and secure.

MSI Terms of Service

1. Appointment Confirmation
Your booking request will be reviewed and confirmed by our office. Appointment times are approximate and may be adjusted based on technician availability, location, or emergency calls. We’ll notify you promptly of any changes.

2. Dispatch / Diagnostic Fee
A diagnostic dispatch fee (including tax) applies to most service appointments. This fee covers travel and the technician’s time to diagnose your system and provide repair options. The fee is waived for active MSI Protection Plan Members.

3. Cancellations and Rescheduling
If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Same-day cancellations or missed appointments may incur a cancellation fee equal to the dispatch charge.

4. Flat-Rate Pricing and Work Authorization
MSI is a flat-rate company. After diagnosis, our technician will review the recommended repairs and their prices with you before any work begins. No additional work will be performed without your approval. Payment is due upon completion of the authorized work.

5. Materials and Warranties
MSI provides a warranty on materials and labor for company-supplied parts as outlined in our warranty terms. Customer-supplied materials are installed at the customer’s own risk and are not warrantied for performance or defects.

6. Access and Safety Requirements
A responsible adult (18 years or older) must be present for the duration of the appointment. The customer is responsible for providing safe access to all equipment, including clear pathways and working utilities (electricity, gas, water).

7. Liability and Limitations
MSI is not responsible for preexisting system issues, manufacturer defects, or damages resulting from factors outside our control. Warranty coverage applies only to completed, paid work using MSI-supplied materials.

8. Communication Consent
By booking, you consent to receive appointment confirmations, reminders, and service-related communications via text, phone call, or email. You may opt out of marketing messages at any time.

9. Privacy
Your personal information is used only for scheduling, communication, and service delivery. MSI does not sell or share customer data.