Emergency Plumbing Services

Plumbing emergencies can happen without warning, and when they do, every minute counts. Whether it is a burst pipe, a major leak, a sewer backup, or a sudden loss of hot water, MSI is here to help you get the situation under control quickly and safely.

If you ever smell gas, hear a hissing sound, or suspect a gas leak, call your gas company immediately to report it before doing anything else. Safety always comes first.

Our team brings decades of experience, professional troubleshooting, and calm guidance to every emergency call. We walk you through immediate steps you can take before we arrive and work efficiently to prevent further damage to your home.

What We Handle

Burst and leaking pipes
Frozen pipes, old copper lines, or unexpected failures can lead to fast-moving water damage. We locate the source, stop the leak, and repair the damage safely.

Sewer backups and clogged drains
Slow drains and backups can escalate into health hazards. We perform professional clearing, camera inspections, and line evaluations to restore proper flow.

Water heater failures
No hot water? Leaks around the tank? Strange noises or discoloration? We diagnose heater issues and provide repairs or replacements when necessary.

Flooding around sump pumps
If your pump stops working during a storm, we respond quickly to restore protection and prevent basement damage.

Toilet overflows or constant running
Toilets can fail suddenly and create huge messes. We repair leaks, replace faulty valves, and restore proper function.

Emergency gas shutoff for leaks
Smelling gas or hearing a hiss? We provide safe guidance and coordinate with utility providers while ensuring your system is secured.

How We Help Right Away

When you call MSI for an emergency, you get:

Immediate phone guidance on what to turn off and how to prevent damage
Calm, clear instructions while you wait for help
Licensed technicians who diagnose the issue safely and efficiently
Permanent solutions, not temporary patches
Follow-up recommendations to prevent the issue from happening again

What to Do Before We Arrive

While we’re on the way, here are simple steps that can prevent further damage:

Shut off the main water valve if water is actively leaking
Turn off electricity in any area where water is present
Move belongings away from the affected area
Avoid using sinks, toilets, or appliances if drains are backing up

We’ll walk you through all of this on the phone.

When to Call Immediately

Call us right away if you notice any of the following:

Water leaking from ceilings, walls, or the floor
A pipe bursts or you hear running water you cannot identify
Your drains back up into sinks, tubs, or toilets
Your sump pump stops working during heavy rain
Your water heater starts leaking or stops producing hot water
You smell natural gas or hear a gas line hissing

If it feels urgent to you, it is urgent to us.

emergency services faqs

What counts as a plumbing or HVAC emergency that needs immediate service?

Plenty of situations can qualify as an emergency, but the first step is always a quick conversation with you. Once we hear what is happening, we can help determine if it is a true emergency or something that can wait until normal hours. Leaks, no heat in freezing weather, no cooling during a heatwave, major backups, and anything that is damaging your home usually earns a fast response. We never leave you guessing and are happy to talk through the situation with you on the phone.

Do you offer emergency service for heating failures during freezing temperatures?

Yes. Losing heat during a New Jersey cold snap is no joke. While we send someone your way, we can also recommend some safe temporary steps to stay warm. Portable space heaters can be helpful when used safely, closing doors to concentrate heat in one room works surprisingly well, and layering up like you are heading to a Giants game in January never hurts. We will walk you through options to keep you comfortable until help arrives.

What should I do if my air conditioning stops working during extreme heat?

A few simple steps can help keep your home cooler while we get a technician headed your way. First, close blinds and curtains to block the sun since that can raise indoor temperatures fast. Second, set up fans to keep air moving because airflow makes a noticeable difference, especially upstairs. Third, avoid using heat producing appliances like ovens or dryers until the AC is running again because they can warm the house quickly. These tips will not replace your system, but they can help take the edge off the heat in Central New Jersey summers.

Do you handle emergency repairs for storm damage, flooding, or frozen pipes?

How quickly can someone from MSI arrive for an emergency plumbing or HVAC issue?

Typically we can provide emergency service within a few hours. Our on call plumbers and HVAC technicians are real people with families, so they need a small window to arrange their lives and get to you safely. While you wait, we try to troubleshoot as much as possible over the phone. You can text us photos or videos so we can help you shut things down, stop water, or stay safe until our tech arrives. Think of it as remote triage for your home.

Do you offer temporary solutions to make my home or business safe until full repairs can begin?

Is emergency service more expensive than regular service, and how do I know when to call immediately?

Emergency service does cost more because it happens outside normal operating hours and requires a technician to interrupt their personal time. We keep this as reasonable as possible and focus on delivering value when you truly need it. If the situation can safely wait until morning, we will tell you that. If it cannot wait, we will explain why and dispatch someone quickly. Your safety and your home always come first.