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Client Testimonials


C.W., Clinton - September 2017

Thank you again (and for the many times in the past) for coming out and taking care to explain to me what you were doing and what were the options. Your people are always professional and accommodating to someone who is scared of her own plumbing. 

 


 

J.M., Lebanon - July 2017

I would like to take this opportunity to express my gratitutde to you and your entire team at MSI for the top shelf service I experienced while doing business with you on my condo and also my home. Not once did I experience anything less than the best service and attention to detail. Starting with my first conversation with Melissa, your dispatcher, then to Rich as a manager and then to your field technicians, Nick and Bill. The entire experience was a homerun. Once again I thank you all. You certainly do the job the way it is supposed to be done. I highly recommend MSI to any and all.

 


 

A.G., Annandale - July 2017

We were hosting a family summer wedding and were devestated when the A/C/ unit in our home failed. We couldn't let the heat spoil our day so we called MSI. They came out quickly on a Saturday and repaired the problem. They really saved the day!

 


 

G.F., Annandale - June 2017

I'm writing to say how please I am with the service that MSI provided. I had my HVAC system (furnace and air conditioning) replaced yesterday and everything went very smoothly. They arrived right on time and were very polite and professional and answered any questions I had. The team worked very efficiently. Bill, Nick and Matt did a great job. I highly recommend MSI.

 


 

P.P., Pittstown - May 2017

My wife and I are writing to comment on the professionalism, courtesy, work ethic and knowledge of MSI's stock and trade regarding water treatments and its solving of problems. Twice we had situations that needed to be attended to, and MSI was there to resolve these problems. Thank you for your prompt responses and considerations.


 K.D., Flemington - April 2017

I had a recent plumbing issue where my plumbing system was no longer draining. MSI came out the same day I called and arrived right at the time promised. He correctly diagnosed the problem and advised a cost effective solution. MSI got me back up and running on time and below budget! They were fantastic to work with and I would highly recommend them.


P.B., Flemington - December 2016

Hi Anne, I've been meaning to write to let you know what a great team you have and what an awesome job they've been doing. And, yes, Brad is right that everything seems to be going very well (fingers crossed!).  I really appreciate how organized the process has been and especially how much Brad and Charles have helped me make what I thought possible for the house into a reality.  It says a lot to me about the caliber of your employees when Charles mentions in passing that he was thinking in his off hours about the placement of the recessed light near my fireplace and where the shadow will land. And I don't know how Brad keeps everything on track and me moving along, considering I'm just one of the clients he has to manage and the amount of complexity that must be involved with each project. Everyone on the crew from the electricians to the plumbers have been a pleasure to work with and I wanted you to know that. Best of all, I think we've gotten through most of the big decisions!  So thank you again for reaching out and happy holidays as well to you and everyone at MSI. Looking forward to the New Year!


A.K., Belle Mead - December 2016

Thank you so much for your help. I received the e-mail from Generac changing my status for the 10 year warranty. With the holiday closing in, I was upset when I received the denial card but you made it all better, a Christmas Angel. Merry Christmas to you and your family!


Laura C, Flemington - October 2016

I always pay attention to the equipment in my home to make sure it is running on an optimum level. That being said, I had noticed a patch of water under my water heater and knew right away something was wrong. Lucky for me I knew the right person to call. Yes, you guessed right, Anne Thornton of MSI Plumbing. You see, in the past, when I had other home repair companies in my home, I would always get anxious about whether or not they were doing a thorough job. As soon as I called Anne about my problem, she told me that she would have her master plumber give me a call. What a relief! He called right away and gathered some key information from me. From there, they sent out a plumber to see what was going on with my water heater, and yes, it was determined that I needed a new one. Within a day, they removed the old one and replaced with a newer model along with the other items that needed to be installed to bring my water heater up to code. They also told me that the township would be in contact with me to check out the work so I could receive the final permit. At the end of the install, the plumber reviewed the equipment, plus how to care for it. For example, draining your water heater on an annual basis. Overall, my experience was very positive, plus I now have the peace of mind that I have a water heater that is working properly, and is up to code. Thank you, MSI Plumbing and Remodeling!


Diana & Neil, Flemington - September 2016

Diana and I want to thank you and your team for your professionalism and understanding over the past several months. We had heard many horror stories about kitchen renovation but, while understandably inconvenient at times, it was not that unpleasant of an experience.

We are very pleased with the outcome. 


 John, Whitehouse Station - August 2016

You have some outstanding people who work for you. I know you must be very proud of them and the jobs they do for you. I will gladly recommend MSI to my neighbors and friends.


Ron, Annandale - August 2016

Just wanted to thank MSI and Rich for an outstanding job on the well-water system in our home. Rich came in and analyzed our needs, made suggestions, accurately estimated the cost of the project, did the work on time and our water system has never been better! Rich was truly professional from start to finish and was able to handle the job quickly, too!


Erin K, Clinton Township - June 2016

Since I bought this condo 10 years ago I have hated this kitchen - until now! Thank you, it's beautiful!


S.M., Clinton Township - May 2016

You can't go wrong by calling this company for all of your plumbing needs. I want to give a particular shout out to Rich DeTorres for all of his help and support - he's been amazing!!

 
I am a single woman who owns a rental unit in a local condo community. This the first time I have ever been a landlord and have needed to hire many repairmen over the last year. Finding a company I can trust who will do an outstanding job at a reasonable price that is easy to work with has been difficult but not with MSI!!

I needed a plumber for an emergency job in August 2015 and after calling two other companies who told me they could not fit me in for a week, I called MSI at 7:30am on a Monday morning and they were able to fit me in that same day. They came and fixed the problem for a very reasonable cost. I was so thrilled with their attention to the problem and their quick response.

Most recently, June 2016, I had a problem with the water heater in the rental unit and the FIRST company I thought to call was MSI. They came out the same day based around my crazy work schedule to assess the problem. They gave me two choices for fixing the problem and I chose the cheaper choice. They fixed it on a Friday but by Saturday it was not providing hot water again because the water heater is truly faulty (purchased years before by a different company). They had been so great when they came originally to show me how to restart the pilot light when it went out so I didn't have to keep calling them so late Saturday night I tried to fix it myself but it didn't work. I called their emergency line that evening and by Sunday morning they contacted me and said they would be out to see me that morning to fix the problem. They came and within thirty minutes they had it working again and the fix has lasted. However again because the water heater is faulty the tenant smelled gas on Monday morning so I contacted them and before 8:00am they came out again to fix a small gas leak that was developing.

I have never worked with a company that is so responsive and so committed to customer service.

At that point on Monday when I had had them come out 3 times in 4 days, we decided the best solution was to replace the water heater. They scheduled me for Friday of this week but were then able to move the appointment up to today. 

They have been so easy to work with and so wonderful to me to ease my mind about this situation in addition to helping me make the cost of this unexpected repair easy to pay for.

I know they have many other clients they work with but in all of my dealings they have made me feel like the only person they are working with. They have made me feel like I am there only priority. 

I can't thank them enough for all they've done for me through this experience and I will now have a plumbing service contract with them as they will be the only company I will ever use for my plumbing needs.

I am so pleased with this work that I am going to see about having them tile a portion of the floor in the condo because they are a company I truly trust.

   


 

William in Flemington - January 2016

I just wanted to pass on that my wife was very complimentary of your team. They were timely, polite, neat and finished promptly. I will recommend MSI to my neighbors.

 

 


 

Naresh in Lebanon - December 2015

Mark did a great job installing the sump pump. He was quick and efficient. Thanks!

 

 


 

Kristin in Annandale - November 2015

We have been using MSI for many years for many services - remodeling, heating & air, irrigation (before it was sold), plumbing - and have been very happy with all of the services provided. It's a great group of employees - always kind, courteous and trustworthy.

 

 


 

Barbara in Basking Ridge - October 2015

We highly recommend MSI based on our recent experience with them. Each person was on time every time, experienced, efficient, careful, tidy, and a pleasure to work with. The estimates were fixed prices per job that held no surprises upon completion of the work.

There were many jobs to do: replace water softener unit; reroute 2 lines for outside hoses to precede water softener; install an additional exterior hose faucet; repair a frozen shower handle and install new handle, shower head and hand-held shower hose; replace a kitchen and 2 bathroom faucets; remove an in-tile soap holder and replace with a tile we had; pull a very old sink and custom fit the new vanity with sink around a 10" baseboard heater. We are completely satisfied with all the jobs.

Before the work was started, we had many questions which Todd, Mark and Brad graciously answered in person, through emails and phone calls. When their response time was not immediate it was within a day. Marlaina managed and confirmed all the scheduling, and was flexible with our schedules. Paul, a new assistant to Mark, was pleasant and helpful. Adam did a great job at fitting the new vanity (and tile!) perfectly and kindly answered my questions.

A great experience with a great company!

 


Andy in Lebanon - September 2015

Wanted to thank you for the installation of the skylights. The guys did a great job and with the recent heavy rains - there was not a drop a water! Thanks again!

 


Norman in Somerset - September 2015

A rarity-work was done as promised and in budget. Todd was right "on the money".

 


Anonymous in Annandale - September 2015

On time, courteous and professional. We had to call them back to take another look at one of 3 items they repaired and they responded promptly. Would recommend them to others and would call them in again for repair projects.

 


Paul & Cindy - August 2015

We are very happy with the bathroom and the work the MSI folks did. We especially want to recognize Robert for his very professional approach and efforts to meet our needs as well as his helpful suggestions and guidance. Adam also was a very, very hard and good worker who took extra efforts to do an excellent job. We felt extremely comfortable having them in our house and are extremely happy with the outcome of their efforts.

 


Shimon A. in Skillman - August 2015

Mark was an absolute professional. He arrived when promised, did only the work that was needed, did not try to gouge me, and cleaned up after himself. What more can you ask for? Great job, and I highly recommend MSI Plumbing.

 


From Alexandra in Basking Ridge - July 2015

They were very responsive, provided clear upfront price estimates and completed the work quickly!

 


From Karen in Somerset - June 2015

To our surprise four men arrived in two trucks to do our project. They arrived on time and completed the two jobs in an extremely timely manner. Two men replaced our well retaining tank while the other two installed a new water softener system. The plumbers were very attentive to details and extremely knowledgable about the systems they installed. When bleeding air from the water line in the kitchen, one of the plumbers noticed that a screen was missing from the kitchen faucet and installed one at no charge. I know that this part cost a minimal amount to the company and that most service professionals would have ignored it because it did not impact directly on the job that they were hired to do. As a consumer, it is small gestures like this that sets one company's performance far above others. The plumbers took the time to answer all our questions and explained to us how to care for the newly installed systems. We are extremely pleased with both finished projects and found the cost to be very reasonable. We will definitely use them in the future.

 


E.K. in Annandale - April 2015

My husband and I just finished up a major remodel and Master Bathroom project with MSI and were truly impressed by every aspect of the process. The foreman and crew were always there when they said they would be, left the site clean at the end of every day and did a capable and professional job from start to finish. I would highly reccommend MSI as a General Contractor for your remodeling project and MSI Plumbing for any plumbing stuff. They were not the bottom price, nor the top but I learned long ago not to shop on price alone.......excellent service and a company you can count on!

 


Victoria and Bill in Glen Gardner - February 2015

My husband and I just finished up a major remodel and Master Bathroom project with MSI and were truly impressed by every aspect of the process. The foreman and crew were always there when they said they would be, left the site clean at the end of every day and did a capable and professional job from start to finish. I would highly reccommend MSI as a General Contractor for your remodeling project and MSI Plumbing for any plumbing stuff. They were not the bottom price, nor the top but I learned long ago not to shop on price alone.......excellent service and a company you can count on!

 


Debbie N. in Annandale - July 2014

We have used MSI remodeling for two major projects, finishing our basement and a trex deck. We couldn't be more pleased with their work, professionalism and competitive pricing. They are trustworthy, timely and it's always been a pleasure working with them. Because of our great experience with the previous projects, we now use MSI for all our plumbing needs. Recently we had a plumbing emergency and no sooner had I hung up the phone, they were there to analyze the problem and soon after getting to work. I couldn't thank them enough!


Dom S. - July 2014

I just wanted to thank you again and acknowledge Todd and Mark on the great help, professionalism and advice for replacing my water heater and toilet equipment. 

 


From Mike W. - May 2014

I know you from when I was a customer before I sold my house. Also got a few neighbors to work with you regarding irrigation systems.

I'd like you to know that your employees are both sales and service oriented. My cousin lives at Beaver Brook and has memory problems, so I have helped him for some time. So his toilet overflows a few times and one of your guys calls me and suggests a new toilet as the original is old (regardless of whether it was the cause). Good suggestion…got it done and quickly. Nicole calls me to confirm it is done and tells me she is sending me something to sign so no sales tax is charged. These two people representing your company did a great job…sales (new toilet) and service. Thanks to all.

We've been renting a townhouse but intend on buying a place before year-end. I'll call you guys for any plumbing or irrigation needs when we do relocate.

Best to you.

 


Anonymous in Flemington - May 2014

They were able to come within a few hours of calling them to replace a broken sump pump. This was after a big storm, so it was a very busy time. I was surprised at how quickly they were able to fit me in. The service was very professional, and the plumber was friendly and informative in diagnosing the problem and best solution. 

 


Sharon R. - April 2014

They were very professional and reasonable. Even when there appeared to be an additional unforeseen issue, they returned on a Saturday to fix it. Very please with this service.

 


From Eric N. in Asbury - December 2013

I wanted to take this opporunity to share our excellent experience with MSI in the finishing of our basement earlier this year. We have little experience in home remodeling and we selected MSI through a referral. From the initial design consultation through project completion, we were extremely please with the efforts of Keith and the rest of the MSI crew - Bruce, Mason and Nick. All through the project Keith and the team were always focused on our satisfaction and delivered a high quality finished basement for our family to enjoy.

We look forward to working with MSI in the future. Also, we will not hesitate to refer our friends and colleagues the MSI team.


John & Kathy D. - November 2013

We are having our kitchen remodeled with MSI Remodeling. We wanted to compliment the team on their work but we would like to mention one of your employees. Craig has been diligent, meticulous and professional from day 1 of this project. The crew has been great and we are pleased so far with the job they are doing but please complement Craig on a wonderful work ethic. Any job we may have in the future we would most certainly have this team back to do the work.

 


Mark & Karen H - October 2013

Thanks again for a job well done. Remodeling can be an unpleasant experience. Working with you was stress free. Your customer relations are by far top notch. You handled my idiosyncracies flawlessly. Pleasing a perfectionist can be an arduous task. You came through with flying colors. We look forward to using you again in the near future for our new deck!

 


Anonymous, Lebanon - September 2013

I live in a condo with an association and over the past 2 years I used MSI to fix a leaking shower that leaked into my neighbor's bathroom below me, to fix a dripping shower faucet in my other bathroom, to clean out my dryer vents (required by my association) and to fix a clogged pipe that was part of my air-conditioning unit that was dripping water while running. They were accommodating when scheduling the appointments. Each time they showed up on time, were polite and did what they promised. I was always given an estimate and an explanation of the work they were going to do before they started. I don't know what others charge for the same services, but the prices they charged all seemed appropriate to me.

 


Felicia in Annandale - September 2013

I usually do not write a letter like this but I was so pleased with your technician. He repaired a leak in my kitchen faucet, told me what was wrong with it and how he was going to repair it. He had the most pleasant personality, was courteous, efficient and extremly neat. I believe he is an asset to your company. Also, I would like to commend the woman answering the phones. She has been helping me for years. When I call her with a problem she always has a quick solution. She is always pleasant. She too is an asset to your company. I am 81 years old with muscular degeneration arthritis in my hands and am so happy that I can depend on your company for excellent service.

 


Mrs. V. in Stewartsville - August 2013

After thinking for years about renovating our old bathroom, we finally bit the bullet. I selected MSI as the contractor mainly in the beginning because of their detailed proposal and their efforts to communicate as much as possible. It turned out I was incredibly lucky. The crew couldn't have been more professional, considerate, kind, clean, thoughtful and efficient. I was amazed. It was a hard job, a dirty job and sometimes I'm sure exasperating but everyday they had a smile and worked every minute. You should feel grateful to Keith for such a great job, coordinating and creating when they needed to do so. They are a credit to your company. I will recommend MSI to whom ever asks.

Thanks again for a job more than well done.

 


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